Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders or during peak seasons, shipments may be delayed by a few days.
Shipping Methods & Delivery Time
We ship worldwide using reliable carriers such as DHL, FedEx, UPS, and EMS.
Estimated delivery times:
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USA / Canada: 5–12 business days
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Europe: 7–15 business days
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Australia / New Zealand: 7–15 business days
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Asia: 5–10 business days
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Other regions: 10–20 business days
Delivery times may vary depending on customs inspection, remote area delivery, and local postal service efficiency.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
For bulk orders or wholesale customers, please contact us directly at info@ykxbattery.com for a customized shipping quotation.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to monitor your delivery status. Please allow up to 48 hours for tracking information to update.
Customs, Duties, and Taxes
NewYenk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping—such as tariffs, taxes, or import duties—are the responsibility of the customer.
Lost, Damaged, or Delayed Packages
We are not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact us immediately at info@ykxbattery.com with photos or videos of the package and products.
We will assist you in filing a claim with the shipping carrier.
Incorrect Address
Please ensure that all shipping details are correct before placing your order.
If an incorrect address is provided and the package is returned, customers are responsible for the reshipping cost.